Awecomm Privacy Policy

Effective Date: June 20, 2025

1. Introduction

Awecomm (“we,” “us,” “our”) values your privacy deeply. This policy explains what information we collect, how we use it, how we share it, and the choices you have—across our website, chatbots, and mobile/desktop apps. We do not sell your personal information to third parties.

2. Information We Collect

a) Information You Provide:

  • Contact details (e.g., name, email, phone) when you register, fill out forms, or chat.

  • Content of chat logs and messages.

  • Feedback, survey responses, or other inputs you choose to share.

b) Automatically Collected:

  • Device & usage data (IP address, browser, device type, session length).

  • App interaction logs (features used, timestamps).

  • Cookies and analytics data.

We avoid collecting sensitive information such as health, biometric, or financial details.

3. Purposes of Use

We use your information to:

  • Deliver and maintain our services (including chatbots),

  • Enhance features and improve user experience,

  • Communicate with you about updates or support,

  • Analyze usage for product improvement and troubleshooting,

  • Safeguard our systems and comply with legal obligations.

4. Cookies & Tracking

We use cookies and similar technologies under the following categories:

  • Essential: required for site navigation and chatbot function,

  • Analytical: to improve performance and user experience,

  • Optional: used only with your consent (e.g., marketing).

You can manage or withdraw consent at any time via cookie settings and in-app controls.

5. Data Sharing & Disclosure

  • No sale of personal data.

  • Shared only with trusted service providers (cloud hosting, analytics, etc.) bound by strict data protection agreements.

  • We may disclose data when required by law (court order, regulatory request), or to protect rights and safety.

6. Data Retention & Security

  • We retain data only as long as necessary—for instance, chat logs are typically stored for 6-12 months—or as required by law.

  • We safeguard your data using measures like encryption (e.g., TLS), secure access controls, and regular security audits.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, export, or delete your personal data,

  • Withdraw consent for specific data processing,

  • Request restriction of processing,

  • Control cookies and tracking preferences,

  • Opt out of marketing communications.

To exercise any rights, please contact our Privacy Team (details in Section 10).

8. Chatbot-Specific Privacy Practices

  • Upon first interaction, you’ll be informed how data is captured and used.

  • Personal data (e.g., name or email) is only collected when needed to fulfill your request.

  • Chat logs are used internally for improving service, troubleshooting, and legal compliance.

  • You can request deletion of your chatbot data at any time.

9. International Data Transfers

Your data may be processed outside your country (e.g., cloud servers in the U.S.). We ensure it’s protected using recognized safeguards, such as standard contractual clauses.

10. Children’s Privacy

Our services are not designed for children under 16. If we learn a minor has shared personal data, we will promptly delete it.

11. Policy Updates

We may revise this policy from time to time to reflect changes in practice, technology, or law. The Effective Date will be updated. Significant updates will be highlighted on our website or via in-app notification.

12. Contact Information

If you wish to exercise your privacy rights or ask questions:

Privacy Team, Awecomm
Email: info@awecomm.com
Address: 755 W. Big Beaver Rd. Troy, MI. 48084